Return Policy

1. Eligibility for Returns

Items may be returned within 30 days of delivery if they meet the following conditions:

• The item is unused, in its original packaging, and in the same condition as received.
• You have a receipt or order confirmation.
• The return is due to a defect or an error on our part (e.g., wrong item shipped).

Items damaged due to customer misuse or normal wear and tear are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

• Contact us at the email or phone number below to request a Return Merchandise Authorization (RMA) number.
• Pack the item securely and include the RMA number and your order details.
• Ship the item to the address provided during the RMA process.

All returns must be postmarked within 30 days of delivery to be considered.

3. Refunds and Exchanges

Upon receipt and inspection of the returned item, we will:

• Issue a refund to your original payment method within 10 business days, minus any applicable shipping costs.
• Offer an exchange for the same item (subject to availability) if preferred, with no additional shipping cost for the replacement.

Refunds will not include the original shipping charges unless the return is due to our error.

4. Non-Returnable Items

The following items are not eligible for return:

• Opened or used products (unless defective).
• Custom or personalized orders.
• Items marked as final sale.

5. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part. We recommend using a trackable shipping method and insuring the return shipment.

6. Contact Information

For questions or to initiate a return, please contact us at:
Email: info@libertyfhg.com
Phone: 419-468-6040
Address: 222 S Liberty St, Galion, OH 44833
Business Hours: Monday-Friday 9:00 am - 5:00 pm

Thank you for shopping with LibertyFHG. We strive to ensure your satisfaction with every purchase.